WinGD 24x7 Support
WinGD 24x7 Support
Emergency support around the clock with WinGD 24x7
Ship operators using WinGD engines can now subscribe to 24-hour emergency assistance from our dedicated team of experts.
The WinGD 24x7 hotline provides a direct link between vessels and WinGD support centres to help onboard crew return vessels to regular operation.
The service uses the remote diagnostics and troubleshooting support platform WiDE and is supported by data analytics available through the monitoring hardware package installed as standard on all WinGD engines. Data insights can be activated starting as early as the vessel delivery. Combined with the unique expertise of our hotline team, WiDE provides the insight needed to guide crews to a safe and rapid resolution.
A new level of WiDE support
The WiDE-based service is supported by data analytics available through the monitoring hardware package installed as standard on all WinGD engines. Data insights can be activated starting as early as the vessel delivery. Combined with the unique expertise of our hotline team, WiDE provides the insight needed to guide crews to a safe and rapid resolution.
The robust connectivity of WiDE means that our team can respond instantly wherever the vessel is, tracking the issue and arranging local support if it cannot be resolved remotely.
Stay connected wherever, whenever
Remote support is provided from WiDE centers in Switzerland and South Korea. The seamless technology and systems required to deliver a 24-hour service are provided in partnership with leading telecommunications provider Swisscom.
To find out how your vessel can benefit from WinGD 24x7, contact your account manager or local WinGD sales representative.
Partnerships
Service partners
Global, reliable service & support
Product lifecycle support
Warranty handling
WinGD Warranty & Operations contact details
In partnership
Engine Builders
Engines are produced globally by specialized Engine Builders under licence from WinGD